1. Delivery Scheduling

1. Where delivery has been requested, Walnut Construction will schedule delivery based on the next available delivery time slot and will notify the customer accordingly.

2. For eligible online orders, delivery will generally be completed within three (3) business days, unless otherwise advised.

3. All delivery dates and times are estimates only and may vary depending on operational requirementsCustomers will generally be provided with an estimated four (4) hour delivery window.
    

2. Delivery Timeframes

1. The customer must ensure that an authorised person is available at the delivery address to receive the goods during the nominated delivery period.

2. While Walnut Construction will use reasonable efforts to deliver within the estimated timeframe, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to heavy traffic, road closures, severe weather, supplier delays, vehicle breakdowns, accidents or other events affecting the safe transportation of goods.

3. Where possible, Walnut Construction will notify the customer of any significant delay.
    

3. Site Access Requirements

1. The customer is responsible for ensuring that the delivery location is safe and accessible.

2. Prior to delivery, the customer must notify Walnut Construction of any site conditions or access restrictions that may affect delivery, including but not limited to:

• restricted vehicle access;

• narrow streets or driveways;

• low overhead clearances;

• soft or unstable ground;

• steep driveways;

• weight restrictions;

• any other condition that may prevent safe access by the delivery vehicle.
   

4. Unloading Responsibilities

1. Unless otherwise agreed in writing, the customer is responsible for unloading goods from the delivery vehicle.

2. Where goods cannot reasonably be unloaded manually due to their size or weight, the customer must provide suitable unloading equipment, including an appropriately rated forklift, together with a competent operator.
    

5. Delivery Address

1. The customer is responsible for providing a complete and accurate delivery address together with all information reasonably required to complete delivery.

2. An authorised person must be available to accept delivery.

3. Any additional costs arising from incorrect or incomplete delivery information may be charged to the customer.
    

6. Risk and Responsibility

1. For warehouse collections, risk in the goods passes to the customer immediately upon collection from Walnut Construction’s warehouse.

2. For deliveries arranged by Walnut Construction, risk passes to the customer once unloading has commenced at the nominated delivery address.
    

7. Failed Deliveries

A delivery may be deemed unsuccessful where, including but not limited to:

• no authorised person is available to receive the goods;

• suitable unloading equipment or personnel are unavailable;

• the delivery area is not ready to receive the goods;

• access to the site is unsafe or unsuitable;

• previously undisclosed site restrictions prevent safe delivery; or

• delivery cannot be completed due to inaccurate delivery information provided by the customer.

Where a delivery cannot be completed for any of the above reasons, Walnut Construction reserves the right to return the goods to its warehouse. Any additional delivery, transport, storage or handling costs incurred will be payable by the customer.

 

8. Partial Deliveries

1. Where reasonably necessary due to production scheduling, stock availability, transport capacity or other operational requirements, Walnut Construction may deliver an order in multiple shipments.

2. A partial delivery does not constitute a breach of contract and does not entitle the customer to cancel the order, refuse delivery of the remaining goods or claim compensation solely because delivery was completed in more than one shipment.
    

9. Customer Collections, Vehicle Requirements and Safe Loading

1. For all customer collections, the customer is solely responsible for providing a vehicle or trailer that is suitable for the size, weight and nature of the goods being collected.

2. Walnut Construction reserves the right to refuse to load any vehicle or trailer where, in its reasonable opinion, the vehicle, trailer or proposed method of transport is unsuitable, unsafe, overloaded, inadequately equipped or would otherwise result in a breach of applicable transport or road safety laws.

3. The customer is solely responsible for ensuring that all goods are properly restrained and secured using appropriate load restraint equipment before leaving Walnut Construction’s premises.

4. Walnut Construction will not comply with any customer request that would require or encourage an unsafe loading practice or a breach of any applicable transport, road safety or load restraint legislation.

5. Any assistance provided by Walnut Construction employees during loading is provided as a courtesy only and does not constitute acceptance or approval of the suitability of the customer’s vehicle, trailer, load restraint system or transportation method.

6. For customer collections, all risk in the goods passes to the customer immediately upon completion of loading and collection from Walnut Construction’s premises.

7. Walnut Construction reserves the right to stop or suspend the loading process at any time where it reasonably considers that continuing the loading operation may create a safety risk or result in non-compliance with applicable laws or regulations.

8. The customer is responsible for ensuring that the loaded vehicle complies with all applicable Victorian and Australian road transport requirements, including (without limitation):

• the combined width of the vehicle and its load must not exceed 2.5 metres;

• the load must not project more than 150 millimetres beyond either side of the vehicle body unless otherwise permitted by law;

• where the load projects more than 1.2 metres beyond the rear of the vehicle, an appropriate warning flag (minimum 300 mm × 300 mm) must be displayed during daylight hours, and appropriate warning lights must be used where legally required;

• the load must not obscure the driver’s field of vision, vehicle lights, reflectors, registration plates or any legally required safety equipment; and

• the load must be safely secured and transported in accordance with all applicable load restraint and road safety requirements.

Failure to comply with these requirements is the sole responsibility of the customer or the driver of the collecting vehicle.

10. Payment

For customer collections, payment must be completed prior to collection. For deliveries arranged by Walnut Construction, payment must be received in full before the delivery vehicle departs from Walnut Construction’s premises.